Login and Password Management FAQ
Data security is very important to Amplify. For that reason, we have measures to ensure the security of your Amplify password.
An Amplify Account Administrator provides a unique email address when your account is set up, and the Amplify system sends a temporary password to that address. The first time you log in to Amplify Home, you are prompted to change the temporary password.
What should I do if I don't know my user name?
Ask your Amplify enrollment contact (usually the person who created your account) for your Amplify user name.
Alternately, if your Amplify account was created recently, check your email for a message titled "A new Amplify account has been created for you." Follow the instructions in this message.
What should I do if I don't know my password?
On the Amplify Home Login page, click Forgot password?. Enter your user name and your email address, and then click Send. Check your email for a message from Amplify titled "Your Amplify password has been reset." Follow the instructions in this message.
What if I don't know which email address is registered with my Amplify account?
In most cases, your Amplify account email address is the one you use for official business at your institution. If this doesn't work, ask your Amplify enrollment contact for the email address registered with your account.
What if I can't access the email address registered with my Amplify account?
If you no longer have the user name and password for that email address, ask the Amplify enrollment contact at your institution to change the email address for your account. After it is changed, you will receive an email message titled "Please verify your Amplify email address." Follow the instructions in this message.
If you know your user name and password, log in to Amplify Home and go to your User Profile by clicking your name in the header. Enter your email address in the Email box and click Save Changes. Go to your email and look for a message titled "Please verify your Amplify email address." Follow the instructions in this message.
What if I don't receive the email with my user name and temporary password?
On rare occasions, individual or district spam filters may block this email. Please check your spam folder. If your district spam filter is blocking the verification email, please contact Amplify Customer Services.
When I try to log in, I receive a message saying "This user name/password combination was not found in the Amplify system." What can I do?
Try to enter your user name and password again. If this is not successful, click Forgot password?. Enter your user name and email address and click Send. Amplify immediately sends an email message with a temporary password to the email address you provided. You are prompted to change this temporary password the next time you log in to Amplify Home.
If you do not know your user name or the email address for your Amplify account, please review questions 1, 3, and 4 above.
What if I have more than one user name but use the same email address?
You can have multiple user names associated with the same email address providing each user name is for a different school or district.
What if I share my email address with other staff members at my institution?
For security purposes, each Amplify user account must be associated with a unique email address.
Can I use the temporary password you send me as my permanent password?
No. You are required to change your temporary password when you log in to Amplify Home. Temporary passwords cannot be used with the mCLASS app.
After I change my password, is there anything else I need to do?
You will need to enter your user name and the new password into the mCLASS app before you can assess or sync. For more information, see the Mobile Device Setup Guide for Assessors.
Is there a limit to the number of times I can try to log in before I am locked out of the system?
If you cannot provide the correct user name and password combination in 10 consecutive login attempts, you are blocked from logging in to Amplify Home for 15 minutes.
Why does the Amplify system require my email address?
We need a current email address to communicate with you if you lose or forget your password.
What else will you do with my email address?
Amplify does not share email addresses with third parties. We occasionally use email to communicate important product and service updates. If you prefer not to receive these messages, you may opt out at any time.
What happens if I do not log in to Amplify Home and change my temporary password this school year?
Your Amplify user account may not be available for the next school year, and your school's Amplify enrollment contact will need to add you to the system again. As long as the new account is created with the same first name, last name, and primary staff ID, you retain your original user name and can access your historical data from the new account.
For additional support, contact Amplify Customer Services at email@example.com or (800) 823-1969, option 3.
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